BC welfare recipient telephone hold times are 34 to 58 minutes – advocate describes it as “real and persistent access crisis”

From the CBC:

B.C.’s welfare recipients continue to live their lives on hold — literally — despite a government promise to cut down “egregious” phone wait times for social assistance recipients.

In the past eight months, the average caller wait times continue to range between 34 to 58 minutes, according to ministry data gathered by an activist group.

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